Columnist David Sheets of STLtoday reported a frustrating experience with Charter Communications and how bad their customer service is. The response was agreement from dozens of angry customers. I get at least 2 pieces of full color advertising pieces from Charter every week. If you really want people to sign up then you need to provide better service and build good relationships (key 5) with your customers. Why don't you use the money you are wasting on mass mailings to provide better service?